Protected payment · BACEN-licensed payment institution Brazil BRL
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Frequently asked questions

The most common questions from renters and lessors.
How does cashback work?Renter
For every on-time month, you accrue 24% on the rent amount (surety insurance earns no cashback). The balance is tied to the machine and offsets the optional purchase at the end of the R6 contract. See offers and start earning cashback →
Am I required to buy the machine at the end?Renter
No. The acquisition is optional — you decide. Moreco is rental by subscription and is not leasing. Browse offers and rent with no commitment →
What's in the invoice?Renter
Just the rent. The renter pays only the rent; the surety insurance is optional and a lessor cost — not part of the invoice. The 1st charge starts 48h after the lessor issues the invoice. Payment protected by BACEN — see the offers →
How do I request a withdrawal (lessor)?Lessor
In the dashboard, under Wallet, you see the available balance and the Request withdrawal button. Internal withdrawal between Moreco accounts has 0% fee; external is disclosed before you confirm. List your equipment and start earning →
Do I need proof of address?Renter and lessor
Yes. Proof of address (utility bill from the last 2 months / 60 days) is required, along with ID/CPF or driver license. Finish your signup and explore the platform →
What is the Serasa Score check and its cost?Renter
An optional check of your score that increases lessors confidence. It has a one-time cost, is valid for 30 days and can be renewed (opt-in). The exact amount comes from the current parameter and is shown before you confirm. Close in 1 click with more lessor confidence →
How does the inspection work?Renter and lessor
The lessor records a boarding book (photos) before shipping. On receipt, the renter does the receipt inspection and signs within 48h. Each party sees the other record read-only. See how it works — start with an offer →
What if the equipment arrives with a problem?Renter and lessor
During inspection you mark the item as Divergent, attach photos and submit. That opens a mediation case with the other party, resolved by the team (or human review if needed). Rent with confidence — mediation guaranteed →
What is the surety insurance?Lessor
It is the contract guarantee. If the renter breaks the contract, the insurance covers the rent owed or the termination penalty. It is optional and a LESSOR cost — not part of the renter invoice — and waives a guarantor. List with surety insurance, no guarantor needed →
What is Moreco Guarantee?Renter
An offer guarantee: if your demand goes 7 days without any lessor, Moreco may — at its discretion — step in as lessor. It is never automatic. Post your demand with an offer guarantee →
Is my data protected?Renter and lessor
Yes. We process your data under the LGPD. Direct contact between parties is only released after acceptance, and automated score decisions have a right to human review (art. 20). Start safely — explore the platform →
Can I be lessor and renter on the same account?Renter and lessor
Yes. Your account has both views and you switch whenever you want — there is a profile selector at login. Switch between both roles and enjoy the best of each →
What are the fees?Renter and lessor
It is how much Moreco charges to intermediate the operation, always disclosed transparently before each step. List or rent — always transparent fees →

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